FAQ

1. What payment methods do you accept?

We accept a variety of payment methods to ensure your convenience and security, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

2. Is my payment information secure?

Yes, your payment information is highly secure. We employ advanced encryption technology to protect your data and ensure a safe shopping experience.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our tracking page or carrier’s website provided.

4. How long does shipping take?

5. Do you offer free shipping?

Yes! We offer free shipping on all orders storewide.

6. What is your return policy?

We offer a 30-day return policy on all items except gift cards. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. Items must be returned in their original condition and packaging.

7. What can I do if my order is delayed beyond the estimated delivery date?

If your order is delayed beyond the estimated delivery date, please contact our support team via email at support@aurafeather.com or through our contact form. We will do our best to expedite your order.

8. Do you send to PO Boxes, Parcel Lockers, or Parcel Collect addresses?

As we use several different carriers, we highly recommend using a physical address to avoid any delivery issues.

9. Do you offer express shipping?

No, we currently do not offer express shipping. However, we are working on making express post available as soon as possible.

10. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.

11. What should I do if I receive a incorrect or defect item?

If you receive a incorrect or defect item, please contact our customer service team immediately. We will arrange for a replacement or refund and provide you with return instructions.

12. How can I contact customer service?

You can reach our customer service team via email at support@aurafeather.com or through our contact form. We will get back to you within 24 hours.

13. Can I get a discount on my first order?

Sign up for our newsletter to receive a special discount code if available, as well as exclusive offers and updates on new products.

15. What if I have more questions?

If you have any other questions, feel free to reach out to our customer service team at support@aurafeather.com. We're here to help!